Your RAPTR pair is made for you.
Prescription eyewear requires a little more time than shipping an off-the-shelf product because your lenses are produced for your prescription.
BEFORE PRODUCTION
Your order is reviewed before it is released to the lab.
If you choose Send Prescription Later, production does not begin until we receive the prescription and required PD information.
If you upload your prescription, it is reviewed before the order proceeds.
If anything is missing or requires clarification, we’ll contact you.
PRODUCTION TIME
Our fulfillment partner’s current production estimates are:
Standard lenses: approximately 1 business day
Complex or specialty lenses: approximately 3 business days
Production time begins after your prescription has been reviewed and your order is ready for the lab.
Some prescriptions may require additional review or a specialty/high-index lens recommendation, which can extend this timeline.
U.S. SHIPPING
After production, current U.S. shipping transit is approximately:
4 days
This is a shipping estimate rather than a guaranteed delivery date. Weekends, holidays, carrier delays, weather, destination and other circumstances can affect delivery.
ESTIMATED TOTAL TIME
For a straightforward prescription using standard lenses, a reasonable expectation is approximately:
1 business day production + approximately 4 days shipping
More complex prescriptions can require approximately:
3 business days production + approximately 4 days shipping
Prescription review or missing information can add time before production begins.
PACKAGING
RAPTR orders are shipped in neutral packaging without Zeelool-branded promotional materials.
TRACKING
When tracking information becomes available for your shipment, it will be provided using the contact information associated with your order.
ORDERING WITH “SEND PRESCRIPTION LATER”
You may place your order before sending your prescription.
However, your eyewear cannot be released to production until the required prescription and PD information are complete.
QUESTIONS ABOUT YOUR ORDER?
If you have questions about an order in progress, contact:
Include your name and order number so we can locate your order quickly.